At Sulzer, you are empowered to deliver superior results. As a pioneer in industry we have a proud heritage of innovation and continue to evolve for the future. Join our story and create your own impact by developing your expertise and building solutions that help make our lives safer, smarter and more sustainable.
Join our ST_INME team within Chemtech division in India as IT – Support Engineer.
In this role you will be accountable for:
Supporting End Users for day to day concerns/question/support.
Supporting and handling Ticket for request/incidences
Supporting hardware fixing and troubleshooting
Responsible for inventory of hardware, software and any other IT resource.
Responsible for movement of hardware and software installation.
Supporting for existing software and operating system built
Assisting existing IT employees for completing their activity under their supervision.
Assists line manager for reporting.
Deputy to your line/function Manager as or when required.
Assisting onsite and remote users with PC or system issues over the telephone, IM,
Installing, upgrading and patching both locally and for remote users
Monitoring the security of all systems, removing old accounts and make sure users have relevant access for their roles
Supporting housekeeping tasks for various IT platforms
To succeed in this role, you will need:
We expect a profound education in computer science or regular education of three years
Minimum of 4 Years of Experience in known organization in IT Support, preferably manufacturing
Knowledge of ITIL principles and processes
minimum 2 year of relevant experience in IT support a
Ability to collaborate/coordinate in a diversified team located across the globe through projects, design, development and last level support
Ability to multitask under pressure
Flexibility to occasionally work off-hours in short notice due to emergencies or due to planned maintenances or changes
Strong acknowledge as computer hardware and operating system generalist
Excellent communication, collaboration, partnering and facilitation skills
Self-driven and proactive but able to respect and follow guidelines, regulations and standards
Position is based in India – May require travel, including International travel 5-20% maximum
Good communication/listening, patience and diplomacy skills
A proactive flexible approach
Ability to work under pressure to strict time scales and priorities tasks
Able to lift and carry 20kg
Fluent in English
Location: We are based in Pune.
Have a question about the role? Reach out to Vishal Kokane at [email protected]. We are looking forward to hearing from you!
Sulzer is an equal opportunity employer, committed to the strength of a diverse workforce.
83% of our employees recommend Sulzer as a good place to work – so come and join our story, starting today!
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