Ø Customer complaint handling and escalation support
Ø Educating the customer of usage and support boundaries
Ø Asset & Configuration Management
Ø Reduce replacements
Ø Timely delivery
Ø SLA compliance
Ø Continual Service Improvement
Ø Service Management framework Knowledge
Ø Business Analysis – IT Operations
Ø Recovery of full / partial asset losses
ROLES AND DAILY JOB TASKS
Implementing and following ISO process in the department
Authorizing the material request
Assigning the work to the service engineers
Training & motivating the service engineers
Updating the knowledge of service engineers
Ensure to complete the installation as per SLA
Monitoring the records and registers for updation
Following up with service coordinator/service engineers for closure of service calls
Monitoring the daily / periodical back up of office data
Collecting & recording monthly customer feedback reports
Attending service issues on phone with the customer; where need be.
Supporting the field engineer on phone, where need be.
Co-coordinating with marketing team for delivery & installation
Co-coordinating with stores team for procurement & issue of materials
Interacting with customer for service call issues / damages / missing items
Visiting the customer place to understand their requirements for better service
Excellent written & verbal Communication.
Strategic Thinking & Problem Solving.
Qualified in IT Servicing & Management
Strong analytical & Interpersonal skills.
Effective Team management.
Job Types: Full-time, Regular / Permanent
Salary: ₹40,000.00 – ₹60,000.00 per month
Ability to commute/relocate:
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