Sumo Technologies Pvt Ltd Looking for IT Manager at Bengaluru, Karnataka Full Time

KEY REPONSIBILITIES

Ø Customer complaint handling and escalation support

Ø Educating the customer of usage and support boundaries

Ø Asset & Configuration Management

Ø Reduce replacements

Ø Timely delivery

Ø SLA compliance

Ø Continual Service Improvement

Ø Service Management framework Knowledge

Ø Business Analysis – IT Operations

Ø Recovery of full / partial asset losses

ROLES AND DAILY JOB TASKS

Implementing and following ISO process in the department

Authorizing the material request

Assigning the work to the service engineers

Training & motivating the service engineers

Updating the knowledge of service engineers

Ensure to complete the installation as per SLA

Monitoring the records and registers for updation

Following up with service coordinator/service engineers for closure of service calls

Monitoring the daily / periodical back up of office data

Collecting & recording monthly customer feedback reports

Attending service issues on phone with the customer; where need be.

Supporting the field engineer on phone, where need be.

Co-coordinating with marketing team for delivery & installation

Co-coordinating with stores team for procurement & issue of materials

Interacting with customer for service call issues / damages / missing items

Visiting the customer place to understand their requirements for better service

SKILLS REQUIRED

Excellent written & verbal Communication.

Strategic Thinking & Problem Solving.

Qualified in IT Servicing & Management

Strong analytical & Interpersonal skills.

Effective Team management.

Operations Management.

Job Types: Full-time, Regular / Permanent

Salary: ₹40,000.00 – ₹60,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Shift:

Ability to commute/relocate:

• Jayanagar 8th Block, Bengaluru – 560082, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• IT service management: 8 years (Preferred)

Speak with the employer
+91 9379031155