OVERVIEW:
The TSE primary focus is to provide application and technical support using best practice solutions, develop process automation & standards, and facilitate deployment of application updates, implementations, modifications and upgrades. The TSE should maintain and practice strict process-compliance that guarantees Data Integrity and Application Availability for all end-users.
OPPORTUNITY HIGHLIGHTS:
TECHNICAL DATA CENTER SUPPORT
Analyze, Troubleshoot and Problem Solve Issues
Maintain Process and Jobs/Scripts
Ensure Application Availability 24X7
APPLICATION SUPPORT
1St , 2nd, and 3rd Tier Application Support of various payroll applications
Payroll Application on Portal and Internet
Self-Service Internet Application
Fast Forward
SQL Databases
Analyze, Troubleshoot and Problem Solve, may include programming changes
Develop process automation and standards
Maintain code-control and process-compliance
Application Implementations, Upgrades and Data Conversions
APPLICATION DEVELOPMENT
Gather Requirements
Design the Specifications
Develop the Programs
Test Application Modifications/Customizations
EXECUTE AND PROCESS PAYRUNS FOR SMS CLIENTS
Execute client payrolls using an application and/or scripted jobs, which include the following types:
Periodic, Quarter-End, Year-End, Adjustment and Clear payrolls.
Execute other special payroll runs such as:
Bonus
Maintenance
Test/Parallels
Execute other pay process related tasks that may include:
Pre-payroll processes
Post-payroll processes
Verify input and output files including reporting and third-party interfaces
Identify any abnormalities in an executed process
Escalate issues as needed
OTHER FUNCTIONS
Security Officer responsibilities includes maintaining application user security.
Periodically testing various Payroll applications
Refreshing Application environments
Restoring Files
Daily verification of Job executions
Code Control participation
Monthly Patching Verification
SKILLS & QUALIFICATIONS:
TECHNICAL SKILLS
Windows and DOS navigation
Windows and DOS batch scripting
Strong analytical, troubleshooting and problem solving skills
SOFT SKILLS
Strong communication skills
Able to work Independently/Self-motivated
Ability to Collaborate with other groups
Understanding end-user needs is essential
Delivery of Excellent Customer Service is essential
Miscellaneous duties include daily issue updates and weekly status reports
PREFERRED SKILLS
For maintaining/supporting and developing customizations on a payroll application
COBOL
ASSEMBLER or similar
Mainframe navigation and JCL Scripting
ActiveBatch application skills
For maintaining/supporting and developing customizations on an Internet Self Service application
Java, Java script, JSP, XML and SQL
EDUCATION and EXPERIENCE REQUIRED
Bachelor’s Degree in Computer Science, Information System, or similar
SUCCESS QUALITIES:
Personally Accountable for Team Success. We unleash our edge together.
Confident Achievers. We are bold.
Intellectually Curious. We are sharp.
Adaptable, Agile & Resilient. We are driven.
Customer First. We are real.
MORE ABOUT SKILLSOFT:
Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
Skillsoft and SumTotal are partners to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, and the SumTotal suite for Talent Development, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft (US) Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.
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