Technical Support Engineers are responsible for providing technical support to end users covering all software and hardware related issues.
Responsibilities and Duties
Should have Good PC hardware, software, and networking knowledge.
Troubleshooting of cameras, DVRs, NVRs, computers, peripherals, and other hardware.
Design, specify, configure, and install analog and digital CCTV systems.
Working with DMs, MDs and other field people to ensure security devices are working properly.
Assist with the configuration, deployment, and support of network assets, including POS systems, Alarms, safes,3si.
CCTV experience preferred but will train the right person.
Send completed report to Team Lead at the end of shift along with PM.
Maintain Camera Servers.
Required Experience and Qualifications
Should be proficient in Excel, MS Office
Customer Services/ Quality Assurance Background would be preferred
CCNA certification will be an added advantage
Good analytical skills
Good Verbal & Written Communication
Nightshift only
Candidates of tech support experience in the relevant field 1 to 4 years can apply
Experience
1 + Years
Qualification
Any Degree
Skills Required
Excel, Communication skill
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