Sureworks Infotech Pvt Ltd Looking for IT Service Desk Engineer L2 at Aurangabad, Maharashtra Full Time

Designation: Service Desk Engineer L2

Location: Aurangabad

Qualification: Any Degree/Diploma

Experience: 3+ Years

Roles & Responsibility:

• To do the Customer Service within the ServiceDesk Team
• Be available via different channels like email, phone and the ticket system for all user requests (Incidents / Service Requests) based on the defined process.
• Coordinate the communication for critical incidents
• Deliver a first solution on call for easy Incidents / Service Requests
• Dispatch tickets if they cannot be solved directly. Do the complete documentation and categorization to ensure appropriate handover to 2nd Level Support.
• Ensure a Service Level based delivery of Solutions
• Identify recurring issues that could be resolved by implementing changes (e.g. if the same cases occur frequently)
• Assist in increasing the content quality within our Knowledge database
• Experience with Microsoft 365.
• Experience in working with Incident Management Systems
• Understanding and adapting internal customer requirements
• Consulting and training of standard Office solutions
• Microsoft Certified
• Very good ITIL process skills
• Process documentation skills
• Good Trouble Shooting skills

Job Type: Full-time

Salary: ₹23,000.00 – ₹30,000.00 per month

Schedule:

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 9353409796