Sureworks Infotech Pvt Ltd Looking for Service Desk Support at Delhi, Delhi Full Time

Designation: Service Desk Support
Location: Delhi NCR
Experience: 1+ Years
Qualification: Any Degree/Diploma

Roles & Responsibility:

• Be available via different channels like email, phone and the ticket system for all user requests (Incidents / Service Requests) based on the defined process.
• Coordinate the communication for critical incidents
• Deliver a first solution on call for easy Incidents / Service Requests
• Dispatch tickets if they cannot be solved directly. Do the complete documentation and categorization to ensure appropriate handover to 2nd Level Support.
• Ensure a Service Level based delivery of Solutions
• Identify recurring issues that could be resolved by implementing changes (e.g. if the same cases occur frequently)
• Assist in increasing the content quality within our Knowledge database
• Strong communications skills & experience around Workplace Clients mainly Windows & Standard Office Applications like O365.

Desirable

• Experience with Microsoft 365.
• Understanding and adapting internal customer requirements
• Consulting and training of standard Office solutions
• Process documentation skills
• Good Trouble Shooting skills

Job Type: Full-time

Salary: ₹250,000.00 – ₹350,000.00 per year

Schedule:

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Speak with the employer
+91 9353409796