Sureworks Infotech Pvt Ltd Looking for Technical Support Engineer at Bengaluru, Karnataka Full Time

Desgination : Technical Support Engineer

Experinces : 0 – 1 Year (Freshers can also apply)

Location : Bangalore

Qualification : BE/ B Tech/BCA/BSc IT/Diploma/MCA/M Tech

Preferred – Male

Roles & Responsbilities : –

• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Job Types: Full-time, Part-time, Fresher

Salary: ₹12,000.00 – ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Provident Fund

Shift:

Ability to commute/relocate:

• Bengaluru – 560062, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 9353409782