Sureworks Infotech Pvt Ltd Looking for Technical Support Engineer (IT hardware and network) at Bengaluru, Karnataka Full Time

Designation: Enterprise Support Engineer.

Location: Bangalore.

Qualification: Diploma/BE/Btech/BCA/MCA

Experiences: 0 – 2 Years.

Industry: IT Hardware and Networking.

Preferred: Males candidates only.

Roles and Responsibilities:

• Research and identify solutions to hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track computer system issues through to resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email or chat, until
• they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate tech

solutions.

• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time follow up

Job Type: Full-time

Salary: ₹12,000.00 – ₹18,000.00 per month

Ability to commute/relocate:

• Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Speak with the employer
+91 9353409782