Sureworks Infotech Pvt Ltd Looking for Technical Support Engineer L1 at Kochi, Kerala Full Time

Designation: Technical Support Engineer L1

Location: Kochin (Kerala)

Experience: 1+ Years

Qualification: Any Degree/Diploma

Roles & Responsibility:

• Responding to client support requests.
• Contacting clients to find out the nature of the problem.
• Traveling to the client’s location or connecting via a remote link.
• Troubleshooting hardware and software issues.
• Installing and maintaining hardware and computer peripherals.
• Installing and upgrading operating systems and computer software.
• Troubleshooting networking and connection issues.
• Advising on software or hardware upgrades.
• Providing basic training in computer operation and management.
• Completing job reports and ordering supplies.

• Proven work experience as a desktop support engineer or support technician.
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Ability to travel and work after hours when necessary.
• Excellent interpersonal skills.
• Good written and verbal communication skills.

Job Type: Full-time

Salary: ₹13,000.00 – ₹20,000.00 per month

Schedule:

Education:

Experience:

• IT: 1 year (Preferred)
• total work: 1 year (Preferred)

Speak with the employer
+91 9353409796