Sureworks Infotech Pvt Ltd Looking for Technical Support Engineer L1/L2 at Dehra Dun, Uttarakhand Full Time

Designation: Technical Support Engineer L1 /L2

Location: Deharadun, Uttarkhand

Experience: 3+ Years

Qualification: B.TECH, CS, IT, Electronics Stream/ MCA

Certification: CCNA, MCSE( added advantage)

Job Description:

a. Candidate must be competent in configuration and troubleshooting of Network devices.

b. Candidate must be able to manage and configure Servers, Storage and other IT devices.

c. Candidate will be responsible to return, repair and reconstruct the faulty equipments with Coordination of the respective OEMs.

d. Candidate will be responsible for complaint logging and tracking of the faulty devices.

e. Candidate able to create or present reports as per the requirements.

f. Diagnose and troubleshoot technical issues, including account setup and network configuration

g. Properly escalate unresolved issues to appropriate internal teams.

h. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

i. Ensure all issues are properly logged.

Job Types: Full-time, Regular / Permanent

Salary: ₹240,000.00 – ₹360,000.00 per year

Schedule:

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Speak with the employer
+91 9353409796