Sutherland Looking for Associate-IT Helpdesk at Navi Mumbai, Maharashtra Full Time

Job Description:
Sutherland is seeking a reliable and customer-oriented person to join us as Technical Support (Lenovo). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Associates in this role get to:
Be the point of contact: Provide technical support to customers who have issues with their Lenovo devices such as computers, laptop, tablets or cellphones. Provide technical resolution remotely or escalate the issue to a higher tier. Provide instructions to customer in cases of warranty and direct the customer to an authorized Lenovo technical support facility.

Consistently deliver: Achieve client’s and internal KPIs. Discover and provide a personalized solution that includes home services such as DirectTv, internet and additional wireless lines.

Qualifications:
Our most successful candidates will have:
Bachelor’s degree (is a plus)

Experience of working in a customer-centric environment (is a plus)

Technical school in a computer field (is a plus)

Native Spanish

Technical knowledge in computer related fields (software, hardware, OS, troubleshooting)

Positively work in a fast-paced, changing environment

Multitask ability and have excellent organizational skills

Ability to be articulate, bright and curious

Passion about service