Responsibilities:
Demonstrate expert knowledge on ITIL-based service delivery
Owns organizational transformation efforts as related to ITIL implementation across service lifecycles
Provides guidance and implements processes and artifacts for Service Strategy, Service Design, Continual Service Improvement processes
Analyzes existing Implementation Plans and identifies areas for improvement based on Deming Model (Plan, Do, Check, Act).
Works with customers to communicate IT Asset Management vision and benefits.
Develops strategies to eliminate gaps in service while improving efficiency and effectiveness. Identifies and removes risks associated with proposed processes.
Leads configuration and documentation of Service Portfolio and Service Catalog. Develops Operating Level Agreements (OLAs) and Service
Level Agreements (SLAs) with stakeholders for each service. Leads efforts to build a Service Management Center of Excellence (COE)
Applies strong analytical and technical skills to document the findings in accordance with approved quality procedures and standards. Works independently, interacts with clients and delivers presentations.
Hands on experience in deployment of tools like Service Now, HP, BMC, CA etc.
Qualifications:
Preferably engineer/Technical Degree
Preferably with IT infra management experience.
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