We solve complex challenges alongside the most influential companies in the industry, using the most advanced algorithms in areas such as machine learning, biometrics and video processing, combined with world class software and silicon development.
Responsibilities:
Job Responsibilities:
Assist end-users in resolving computer hardware, software and application problems with the following operating systems: Windows XP, 7, 10.
Experience with Office Suite 2003-2016 in both installation and Support.
Experience with Office Communicator and/or Unified communication installation.
Install and configure new PC systems using Symantec Ghost, including software configuration for network access and software application installation and configuration.
Repair and troubleshoot PC related hardware, software, and network issues.
Build software images for laptops and desktops.
Printer support – works with our maintenance company and manage toner inventory.
Unified communication, AV and Video Conferencing support for Conference room meetings.
Technical phone support for remote users.
Track outages and respond to requests for clarification of outages
Provide feedback to employee on what steps should have been taken
Identify problematic areas and implement strategic solutions.
Preserve assets, information security and control structures
Develop and report on metrics on performance
Challenge existing processes and procedures.
Assist staff in crisis outage restoral
Analyze customer requirements
Give specific direct troubleshooting information to customers based on experience and judgment
Maintain 24-hour on-call presence on all issues
Check log book regarding issues, ensuring items are recorded in a timely and accurate fashion
Act as an point of contact to the Tier 2 and Tier 3 support teams during system outages.
Some weekend support of projects when necessary.
Procurement of IT related equipment.
On-call Support – Rotational.
Qualifications:
Must be customer focused.
Excellent oral, written, email, and IM communication skills
Great process of elimination and other problem-solving skills
Experience installing and configuring Windows systems.
Experience supporting Microsoft Office and other desktop applications at the user level.
Some basic Unix/Linux experience (preferred).
Some basic networking experience (preferred).
Mac OS experience (preferred)
Ability to work well with others in a fast-paced global company.
Experience with monitoring systems such as CheckMK, Nagios and Splunk and other monitoring tools is a bonus
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