Syncron Looking for Support Helpdesk Specialist at Bengaluru, Karnataka Full Time

Syncron is a supplier of complete solutions for the aftermarket sector – our solutions are developed for global companies in the manufacturing and distribution industries. Our customer base includes global leaders such as Volvo, Nissan, Daimler, Hitachi, Renault, Harley-Davidson and others.

WHO ARE WE LOOKING FOR?

As a Support Specialist, you will become a member of the Helpdesk/Supervision team and be responsible for handling helpdesk shifts. Syncron is a company that changes constantly so we are looking for a self-driven, ambitious, positive spirit to join a great team. You will work closely with other teams to ensure that we deliver the best productivity experience possible to our customers around the world.

Your daily tasks:
Handle helpdesk responsibilities.

Identify issues and create tickets with the proper urgency.

Serve as the first contact with customers who need technical assistance via email or phone.

Redirect unresolved issues to the next level of support personnel.

Provide quick resolution and excellent customer service

Handling helpdesk shifts in different time zones: Indian, European, US and Japanese. (In Particular complete US shifts )

What we expect from you:
Availability to work in shifts model for various time zones , main requirement is for US shift.

Readiness to get to know new technologies and learn the Aftermarket Sector (with our full support!).

Excellent communication and interpersonal skills

Customer-oriented and patient

Detail oriented

Previous working experience as an IT helpdesk Technician.

Fluency in English (both verbal and written).

Nice to have: IT or logistics related education.

Nice to have: Spanish, French or German skills (intermediate or fluent).

WHAT WE OFFER:
Full-time role at Syncron, within our Support Team and a clear career path.

Be yourself in an informal, low-ego and open working environment where you can truly make a difference and enjoy working with positive, passionate and collaborative people.

European style and company culture with work-life balance and true care for your wellbeing.

Opportunity to work in a cross-functional and agile team.

An environment that supports learning and is committed to your professional and personal development.

English speaking international working environment.

Internal training sessions such as internal webinars, conference and training budget in every team. Udemy Business for all.

A well-planned, full onboarding starting from day one, with the support of e.g. e-learning platform.