Syngent Looking for Help Desk Level 1 at Pune, Maharashtra Full Time

Job Description: Help Desk / Remote Only

Tier 1: Support Engineer
The Tier 1 Help Desk Support Engineer filters helpdesk calls and provides basic support and troubleshooting based on well defined KB/SOPs, such as password resets, printer configurations, break/fix instructions, software installations, and is also responsible for ticket routing and escalation to Tier 2 and Tier 3 support. Responsible for classification and prioritization of tickets and escalate to appropriate support queues or call for outside vendor maintenance (or dispatch), as needed. Backup Failure Reports. A Tier 1 engineer gathers, documents and analyzes information about the reported issue and determines the best way to resolve their problem. Tier 1 may also provide support for identified Tier 2 and Tier 3 issues where configuration solutions have already been documented.
Communication: Effective communication skills; verbal, non-verbal and written; and ability to communication on all levels of the organization. Excellent interpersonal skills in areas such as teamwork, facilitation and able to work independently or as part of a team.
Deadlines: Works under pressure and is able to manage competing priorities, and meets or exceeds expectations in following predefined processes
Work Tracking: Stringently follow processes for work tracking in assigned tasks and follow ups, and issue resolution to closure.
Minimum Professional Experience: 3 years
Minimum Relevant Experience: 2 year
Minimum Education Qualifications: BCA, B.S – Computer Science
Technical Skills Required: Ticket Management – 2 years, Phone support (English US) – 1 year,
Troubleshooting over the phone – 1 year, Following SOPs – 2 years End User systems trouble- shooting & ITIL Ticket Management
Technical Skills Preferred: Window 10 Pro, MacOS, SSO, MFA.

Job Type: Contractual / Temporary
Contract length: 6 months

Pay: Up to ₹75,000.00 per month

Schedule:

Ability to commute/relocate:

• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Technical Support Occupations: 1 year (Preferred)
• total work: 2 years (Preferred)

Shift availability:

Expected Start Date: 26/04/2022