Syniverse Looking for Network Engineer I at Hyderabad, Telangana Full Time

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We’re Looking For

General Summary:
Having significant industry experience of typically 3-7 years, this position requires the candidate to provide technical solutions in the implementation, management, administration and troubleshooting of Syniverse Network across the multiple global data centers. The incumbent should possess experience and skill in managing the installation, testing, monitoring and maintenance of the Wide Area Network (WAN), Local Area Network (LAN) components including routers, switches, VPN endpoints, load balancers and firewalls, as well as Signaling Transfer Points (for SS7 technology). Typically, engineers in this role are aligned to Network Support (focus on troubleshooting & problem remediation) or Network Implementation.

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Some of What You’ll Do

Job Requirements:
The SS7 Surveillance and Restoral position is a senior technical resource responsible for supporting all SS7 network services and applications. Acts as the technical expert and provides guidance to junior personnel in the department. This position strives to improve customer satisfaction by developing tools, processes, and expertise to proactively detect service degradation in the network and restore quality service. Having significant industry experience of typically 3-7 years, this position requires the candidate to provide technical solutions in the implementation, management, administration and troubleshooting of Syniverse Network across the multiple global data centers. Primary position focus is on Signaling Transfer Points (for SS7 technology). Typically, engineers in this role are aligned to Network Support (focus on troubleshooting & problem remediation) or Network Implementation. The incumbent should possess experience and skill in managing the installation, testing, monitoring and maintenance of the SS7 Signaling Networks, VPN SS7 connections and display understanding of IP topology and monitoring tools, like Wireshark.

Principal Duties and Responsibilities:
Deliver Network Troubleshooting & Inspection/implementation assistance.

Possess a deep understand Syniverse’ Network (SS7 / IP based on role)

In a support role, understand & troubleshoot the customer problem in the context of network impairment.

Provide 24×7 on-call support, as necessary.

Develop & execute an action plan for remediation, depending on the criticality of issue.

Maintain ownership of issue till resolution.

In a QA role, perform deep analysis of network resiliency features, both for customer connected components as well as Syniverse’ own infrastructure.

Provide feedback to manager regarding issues pertinent to the problem.

Communicate status and information within and outside of the department as required.

Implementation roles require engineers to perform infrastructure updates per customer or network engineering requirements.

Share knowledge and best practices with other team members. Perform Network Changes aligned to stakeholder requirements.

Provide configuration/monitoring/support for network devices.

Provide configuration changes, hardware and software updates for Cisco, Juniper, Citrix, F5 devices as may be required to implement the change.

For QA roles, perform disaster recovery tests quarterly, half yearly or annually.

Desire skills

Minimum 3 years of experience handling production networks (IP (SIGTRAN) / SS7) in a troubleshooting / implementation role

Strong ad proven skills in SIGTRAN / SS7 technologies in a must

Knowledge

Desire experience in roaming and data translations, Like IR21, E.214, etc.

Understanding of LTE roaming (diameter platform experiences) is a plus

Understanding of 3GPP specifications

Working knowledge of SS7 Networking Protocols (MTP, SCCP, ISUP, TUP, TCAP)

Working knowledge of signaling applications (ANSI 41, GSM, CNAM, LIDB, Toll Free, SMS, LNP)

Working knowledge of ANSI and ITU signaling protocols

Working knowledge of Tekelec, Oracle, or Sonus STPs, LSMS, and Sentinel systems

Proficiency in interior & exterior gateway routing protocols, as well as major SS7 protocols.

Proficiency in for IP roles, Tekelec, Oracle, or Sonus STPs, Performance Technologies STPs

Working knowledge of Unix/Linux.

Adept at critical thinking/logical/troubleshooting techniques

Strong customer centric skills

Strong interpersonal skills

Working knowledge of operational processes

Significant telecommunications and wireless industry knowledge required.

Cellular industry knowledge (highly preferred)

Technical writing (preferred)

Troubleshooting Scenarios

Ability to communicate confidently with Network Operations Center and Customer Service

Hotline for information gathering and customer status updates during trouble resolution.

Ability to work closely with customer’s technical resources and management to resolve issues.

Provides technical support and problem resolution for network issues

Performs troubleshooting, issue isolation and corrective action to restore service to customers and trading partners.

Provides an assistance and consulting to other groups and departments in support of improving customer service.

Provides 7X24 on-call pager support.

Maintain and Manage

Maintains knowledge of state-of-the-art technologies in voice and data networking, Internet, wireless, and data processing.

Participates in cross-functional meetings for service enhancement opportunities, tools development, and reporting enhancements.

Analyzes reports and key network health indicators to identify exception conditions; takes corrective action to resolve issue.

Develops and executes plans for network systems support and monitoring tools.

Manages inter-and intra-departmental issues through effective problem solving, conflict management and resolution, team development, coaching and facilitation.

Ensures detailed work plans are of high quality and thoroughly documented.

Manages multiple priorities based on severity or urgency of issue.

Provides Technical expertise and consulting to internal and external customers.

Drives continuous improvement by leading efforts to improve the existing network architecture, monitoring tools and alarming capability and recommends changes to enhance quality of service.

Ensures that detailed network documentation is maintained accurately.

Budget review for expansions and new hardware orders

Provides input to Manager – Surveillance and Restoral for budget planning purposes.

Communications

Communicates with Network Operations Center and Customer Service Hotline for information gathering and customer status updates during trouble resolution.

Works closely with customer’s technical resources and management to resolve issues.

Provides updates and information as necessary to all levels of management.

Quantifies and describes complex technical issues to customers and internal personnel to promote quicker issue resolution.

Ensures trouble tickets from Hotline and Network Operations Center are prioritized and addressed within severity guidelines by the department.

Provides superior technical guidance and direction to customers and trading partners for issue resolution.

Decision-Making

Ensures Manager is informed of any severity 1 or escalated issues.

Contributes to decision making process with other team members as well as Manager – Surveillance & Restoral

Ensures reported issues and service interruptions are addressed within severity level guidelines.

Provides guidance and expertise to support personnel in the resolution of complex service issues.

Ingenuity

Possesses technical expertise that is applied to resolve trouble reports and complex service issues.

Can quickly move from one issue to another, analyzing and localizing problem to quick resolution.

Evaluates configurations and network designs, helps develop methods for proactive monitoring and trending.

Notes trends and chronic issues, develops tools for communications to management or defines actions required to address exception conditions

Other skills

CORE/LTE/GSM experience is a plus.

CCNA/CCA/JNCIA certification highly recommended for IP networking roles

4+ years of experience troubleshooting and supporting production SS7 networks with network operators required.

Strong interpersonal and communication skills

Data and voice network knowledge (WAN, T1, DS3, DS0, OC12, etc.)

Hands-on expertise in configuring, maintaining, and troubleshooting routers, switches, load balancers and firewalls from major vendors in the industry.

Working Conditions:
No hazardous conditions.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

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Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

Syniverse requires any employee who travels for the company to be fully vaccinated for COVID-19.