Who We’re Looking For
This position is primarily considered a technical expert in Network Operations and is responsible for special projects as assigned. The position would work with new business initiatives and evaluate existing work procedures within NetOps for deploying initiatives, and training NetOps personnel to support these initiatives in accordance with NetOps policy and procedures. The position would be a member of product and project teams as needed to support initiatives above. This position will address those customer issues, problems, and concerns, which are of a more detailed and highly technical nature requiring in-depth analysis and research of products and services.
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Some of What You’ll Do
Principle Responsibilities:
Assist NetOps Personnel in Monitoring Systems, Application and Network to identify issues of concern
Assist Network Operations personnel with their problems, issues, questions, and concerns, which are of a more technical nature, meeting or exceeding customer expectation.
Assist NetOps in supporting NetOps technical training and Customer Services training and documentation activities where a more technical level of system knowledge and expertise is required.
Assist Sr.Lead in tracking and identify potential system deficiencies and failure patterns and coordinate necessary corrective actions with Development resources. B.Sc/BCA/B.Tech/Diploma in Computer Science/Electronics/Telecommunications
Job Requirements
5+ years experience in a customer support function in telecommunications, the cellular industry, data processing and/or information management in a technical capacity.
Management skill set with one year of supervisory experience within a technical environment.
Experience in a customer support function.
Strong interpersonal skills
Strong written and oral communication skills
Strong LINUX/UNIX experience
Must be able to work in a fast-paced multitasking technical and administrative environment
Experience in a Linux/Windows in a Server Environment required
Strong professional written and verbal skills
Previous experience in 24×7 Network Monitoring domain a plus
Understanding of messaging concepts with hands on experience being a plus
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Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
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