Synopsys Looking for IT Support Admin, I at Hyderabad, Telangana Full Time

INDIA – Hyderabad

Job Description and Requirements

We are seeking someone with a passion for innovation and technology, who possesses the technical, organizational, and attention-to-detail skills to keep our computer & mobile devices healthy, up-to-date, and secure, and our users happy and productive.

As an IT Support Administrator, you will be responsible for supporting global PC lifecycle. In this role, the Admin is responsible for supporting, maintaining, and recovering end user’s PC.

Job Responsibilities

Monitor and respond to end-user requests in the IT Logistics support queues

Maintain PC inventories

Analyze usage and spend trends for optimization

Work with global IT team on technology refreshes, new hires, and terminations

Manage HW recovery processes

Identify, analyze, and report on key computer system metrics

Develop documentation for user and administration tasks and configurations

Track hardware assets

Research, propose, and implement system improvements and best practices

Minimum Qualifications

Graduate or Post Graduation with B.A. or B.S. in Business or Logistics desired with 1 – 2 years of experience in similar job function and responsibilities is preferred.

1+ years of experience in ticketing system, such as BMC Remedy, Zendesk, etc

2+ years of experience with Windows, iOS and Android OS

Strong knowledge of MS Excel and Office 365

Experience providing support to users who work from remote locations

Excellent verbal, written, and interpersonal communication skills

Demonstrate analytical and problem-solving skills

Knowledge of SAP asset management tools is preferred

Personal Attributes

Thrives in a fast-moving, stimulating, and collaborative team environment

Resourceful, curious, and never satisfied with the status quo

Strong work ethic, extremely organized, highly detail-oriented, and able to multitask

Always thinking about how to increase efficiency and improve processes

Proactive about solving problems and suggesting solutions

Loves learning and being challenged

Job Category

Info Technology

Country

India

Job Subcategory

IT Support

Hire Type

Employee