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Software Developer
T A Solution Looking for Urgent Opening for Technical Support Executive for Leading IT Company at Mohali, Punjab Full Time
Posted on -November 25, 2016
Experience : Minimum 1 Year
Salary : Negotiable
Location : Mohali
Shift : Night
Male/ Females both can apply
Key Responsibilities:
– Provide support to customers via telephone, email and remote control for the range of services and products that Solutions provide
– Diagnose and resolve customer’s problems
– Provide weekly reports to key customers
– Ensure that customers are kept up to date at all times
– Answer customers questions
– Provide pre-sales technical support
– To provide desktop support and general configuration of software
– To provide network support and general configuration
– Ensure that all internal IT helpdesk requests are auctioned
