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Technical Support
Tagit RFID Solutions Hiring For Technical Customer Support at Ahmedabad , Full Time
Your main challenges:
The Level 1 Technical Support Agent has work experience in IT environments.
Answer telephone calls and/or chats from Clients about any issues related to their IT environment they experienced with our software and hardware.
Understand the user’s problem, properly analyze the technological environment, identify the cause(s) and/or source of the problem, resolve the issue and advise the Users of the software/hardware with the steps to take.
All incident tickets must be properly documented according to our pre-established processes.
Escalate and follow up on incident tickets with the various support groups.
Propose ways to optimize the services offered.
Offer superior customer service by listening actively and ensure the quality of assigned tasks.
Keep abreast of new developments in your activity sector to ensure the quality of services offered.
Develop skills and knowledge in order to increase your professional autonomy.
The Level 1 Technical Support Agent has work experience in IT environments.
Answer telephone calls and/or chats from Clients about any issues related to their IT environment they experienced with our software and hardware.
Understand the user’s problem, properly analyze the technological environment, identify the cause(s) and/or source of the problem, resolve the issue and advise the Users of the software/hardware with the steps to take.
All incident tickets must be properly documented according to our pre-established processes.
Escalate and follow up on incident tickets with the various support groups.
Propose ways to optimize the services offered.
Offer superior customer service by listening actively and ensure the quality of assigned tasks.
Keep abreast of new developments in your activity sector to ensure the quality of services offered.
Develop skills and knowledge in order to increase your professional autonomy.
Responsibilities:
Ensure that processes and guidelines are followed.
Escalate any service irregularities to your superior.
Work closely with IT partners , various suppliers and projects team.
Have basic IT knowledge to provide users with the basic troubleshooting online mainly.
Escalate critical situations.
Comply with the various security guidelines and ensure that requests and grants are in line with the company’s security standards and compliance.
Ensure that processes and guidelines are followed.
Escalate any service irregularities to your superior.
Work closely with IT partners , various suppliers and projects team.
Have basic IT knowledge to provide users with the basic troubleshooting online mainly.
Escalate critical situations.
Comply with the various security guidelines and ensure that requests and grants are in line with the company’s security standards and compliance.
Requirements:
A 3-year college diploma or academic equivalent degree in a related field; experience an asset.
Experience in the IT field or other relevant discipline, an asset.
Experience in client management and customer service.
Knowledge of Microsoft and Zebra products, an asset.
Leadership, sense of urgency and collaboration.
Strong interpersonal skills.
Buy-in to change.
Call center experience an asset.
spoken and written (English), essential & Hindi is an asset.
Strong analytical and synthesis skills.
Working hrs. from 9:AM to 6:00PM.
