Over 7,250 customers have chosen Talend to run their businesses on healthy data. Talend is recognized as a leader in its field by leading analyst firms and industry media.
We pride ourselves in our values of Passion, Agility, Team Spirit, and Integrity. Every one of our 1,400 employees brings a certain je ne sais quoi that makes Talend special.
ABOUT THE ROLE:
Talend is hiring a Technical Support Engineer with outstanding technical and customer service skills to join our Support team in Bangalore office.
As a Senior Technical Support Engineer, you’ll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, customer-centric environment.
At a high level, you will demonstrate Leadership & Technical competencies.
Detailed Role & Responsibilities:
Shift Timings – IST Hours (9:00 am-6:00 pm) & EMEA hours – 12:30 PM IST (Day Light Savings applicable)
Communicates clearly and effectively, both written and verbally, when advising, setting expectations, or suggesting improvements. This applies whether interacting with team members, customers, or the wider community.
Solve technical problems of high scope and complexity.
Experience with performance and optimization problems, particularly at large scale, and a demonstrated ability to both diagnose and prevent these problems.
Looks for opportunities for process improvements within their team and works with others to implement process changes.
Exert influence on the overall objectives and long-range goals of your team.
Able to deliver work, even when given unclear requirements, within the context of their team.
Mentors teammates on debugging techniques and Talend internals.
Disseminates their expertise to the team via deep dives.
Assists others with difficult issues.
Involved with hiring new Support Engineers.
Participate in regular rotations for weekend on-call coverage (daytime only) & on public holidays.
Requirements
You should apply if: –
You’ve got the Personality: –
You’ve got an exceptional communication skill both written and verbal.
You love to explore new technologies and figure things out the hard way.
You enjoy solving many small problems per day.
You love to coach/mentor and drive key projects along with process improvements.
You’re a Support Professional
You’ve got 6+ years of experience in a support or other service-oriented customer facing role.
You’re experienced in managing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution.
You’ve experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what’s going on.
You’ve got experience with mentoring, hiring and execution of critical projects.
You’re comfortable using support platform e.g., Salesforce.
You’ve got the technical acumen
You’ve an excellent knowledge with analysing application log files, network (tcpdump) and system performance metrics to diagnose and troubleshoot problems.
Able to take on large issues with vague requirements.
You know how to read and understand Java code.
You can troubleshoot Java based web applications issues for e.g., Performance & Application crash/hang issues.
You’ve got experience with 1 or more application servers (e.g. Tomcat, Apache, Weblogic, JBoss, NGINX etc.).
You’re experienced with security concepts e.g., SSL certificates, SSO (SAML & Kerberos).
You’ve got the knowledge of BigData (Cloudera, EMR, Azure, Databricks, Snowflake etc…)
You’ve good Linux command line skills.
You’ve got a decent understanding of SQL databases.
#L1-SK1
AND NOW, A LITTLE ABOUT US:
Talend has received some pretty impressive accolades along the way:
We are passionate about helping companies become more data driven; and, if we can be honest, we are all geeks at heart who pride ourselves on the vibrant company culture that we have built.
As a global employer, Talend believes our success depends on diversity, inclusion and mutual respect among our team members. We want to look like our customers, and we recruit, develop and retain the most hardworking people from a diverse candidate pool. We are committed to making all employment decisions on the basis of business need, merit, capability and equality of opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us via email to request an accommodation at [email protected]. We appreciate your interest in Talend.
Notice to Recruiters and Staffing Agencies
Talend SAS and its affiliates (“Talend”) have an internal recruiting, or talent acquisition, department (“TA”). Talend may supplement this internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Talend employees directly in an attempt to present candidates. To protect the interests of all parties, Talend will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Talend, including unsolicited resumes sent to a Talend mailing address, fax machine, email address or any other means, directly to Talend employees, or to Talend’s resume database will be considered Talend property and therefore will NOT be liable for any placement resulting from the receipt of an unsolicited resume.
Agency agreements will only be valid if in writing and signed by an officer of Talend or his or her designee. No other Talend employee is authorized to bind Talend to any agreement regarding the placement of candidates by Agencies. Talend hereby specifically rejects, and denies any liability under, any agreement purporting to be accepted based on negative consent, negotiation with a candidate, performance, or any means other than the signature of a Talend officer.
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