Over 7,250 customers have chosen Talend to run their businesses on healthy data. Talend is recognized as a leader in its field by leading analyst firms and industry media.
We pride ourselves in our values of Passion, Agility, Team Spirit, and Integrity. Every one of our 1,400 employees brings a certain je ne sais quoi that makes Talend special.
ABOUT THE ROLE:
Talend is hiring a Technical Support Engineer with outstanding technical and customer service skills to join our Support team in Bangalore office.
As a Technical Support Engineer, you’ll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, customer-centric environment.
At a high level, you will: –
Detailed Role & Responsibilities:
Shift Timings – IST Hours (9:00 am-6:00 pm) & EMEA hours – 12:30 PM IST (Day Light Savings applicable)
Respond to customer inquiries via support cases, email, chat, and phone.
Debug, and troubleshoot incidents with Talend products and solutions.
Reproduce defects and file actionable issues for product engineering.
Replicate customer deployment environments for testing (AWS, GCP, Azure, Cloudera (BigData), Docker and more).
Mentor junior support engineers.
Represent Technical Support and customer interests in Engineering and Product Management discussions.
Summarize, communicate, and escalate customer experiences to management.
Contribute to our Knowledge Base by writing good quality KB articles.
Contribute to our diagnostic tools and utilities and provide feedback for making them better.
Participate in regular rotations for weekend on-call coverage (daytime only) & on public holidays.
Requirements
You should apply if: –
You’ve got the Personality: –
You’ve got an exceptional communication skill both written and verbal.
You love to explore new technologies and figure things out the hard way.
You enjoy solving many small problems per day.
You’re a Support Professional
You’ve got 3+ years of experience in a support or other service-oriented customer facing role.
You’re experienced in managing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution.
You’ve experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what’s going on.
You’ve experience in writing Knowledge Base articles.
You’re comfortable using support platform e.g., Salesforce.
You’ve got the technical acumen
You’ve an excellent knowledge with analysing application log files, network (tcpdump) and system performance metrics to diagnose and troubleshoot problems.
You’re able to communicate complex technical topics to customers and co-workers of varying technical skill levels.
You know how to read and understand Java code.
You can troubleshoot Java based web applications issues for e.g., Performance & Application crash/hang issues.
You’ve got experience with 1 or more application servers (e.g. Tomcat, Apache, Weblogic, JBoss, NGINX etc.).
You’re experienced with security concepts e.g., SSL certificates, SSO (SAML & Kerberos).
You’ve got the knowledge of BigData (Cloudera, EMR, Azure, Databricks, Snowflake etc…)
You’ve good Linux command line skills.
You’ve got a decent understanding of SQL databases.
#L1-SK1
AND NOW, A LITTLE ABOUT US:
Talend has received some pretty impressive accolades along the way:
We are passionate about helping companies become more data driven; and, if we can be honest, we are all geeks at heart who pride ourselves on the vibrant company culture that we have built.
As a global employer, Talend believes our success depends on diversity, inclusion and mutual respect among our team members. We want to look like our customers, and we recruit, develop and retain the most hardworking people from a diverse candidate pool. We are committed to making all employment decisions on the basis of business need, merit, capability and equality of opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us via email to request an accommodation at [email protected]. We appreciate your interest in Talend.
Notice to Recruiters and Staffing Agencies
Talend SAS and its affiliates (“Talend”) have an internal recruiting, or talent acquisition, department (“TA”). Talend may supplement this internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Talend employees directly in an attempt to present candidates. To protect the interests of all parties, Talend will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Talend, including unsolicited resumes sent to a Talend mailing address, fax machine, email address or any other means, directly to Talend employees, or to Talend’s resume database will be considered Talend property and therefore will NOT be liable for any placement resulting from the receipt of an unsolicited resume.
Agency agreements will only be valid if in writing and signed by an officer of Talend or his or her designee. No other Talend employee is authorized to bind Talend to any agreement regarding the placement of candidates by Agencies. Talend hereby specifically rejects, and denies any liability under, any agreement purporting to be accepted based on negative consent, negotiation with a candidate, performance, or any means other than the signature of a Talend officer.
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