Talent Basket Looking for IT Head (IT/BFSI) at Coimbatore, Tamil Nadu Full Time

NBFC Hiring

Position: Head – IT Support, Location : Thrissur

JD: https://bit.ly/3FJXqci

Experience: Total 10-20 Years of Experience in IT/BFSI.
Minimum 6+ years’ experience as an Helpdesk/Service Delivery head preferably in the banking /BFSI sector

Qualification: BCA, BTECH, MSC CS, MCA ,MTECH

Roles & Responsibilities

Strategic and planning

Implement, Manage & Support entire IT Helpdesk of the Bank

Functional

 Ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.  A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.  An ability to balance and plan the short-term actions of the team.  Knowledge and understanding of all relevant industry standards.  Knowledge and understanding of best practices for service management.  An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.  A complete understanding of the organization’s business.  An ability to think critically about systems and to work consistently as needed.  The ability to manage time effectively while setting the tone of the team through modelling and leadership  Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.  Conducting and sharing results from service and operation performance reviews.  Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.  Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.  Being aware of and managing the costs of running the service desks.
 To communicate with external support vendors to address any issue.
 To implement the updated versions of software.
 Provide training to support staff related system product and service.
 To define and document system test plans for user acceptance testing and regression testing deliverables.
 To create or update documentation related to the activity performed (design document, maintenance procedure).
 Take ownership of the team performance, lead and develop staff under supervision.
 Troubleshot and resolve any issue related to payment system.
 Provide support to end user and relevant team.
 Well understand about SWIFT /ISO and other messaging services.
 Develop business case for critical system changes.
 Participate in the organization and planning of development resources and schedules.

Technical
 Should have Strong Knowledge on hardware , software technologies like HTML/CSS ,Java
 Knowledge in database such as Oracle, SQL server.
 Strong troubleshooting and problem solving skills.
 Knowledge in banking system/Core Banking is mandatory

Job Types: Full-time, Internship

Salary: Up to ₹2,588,595.87 per year

Schedule:

Supplemental pay types:

Ability to commute/relocate:

• Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have Experience in IT/BFSI?
• How many years of total experience you have?
• Are you ready to work in Thrissur location?
• What is your qualification?
• Do you have Knowledge in banking system/Core Banking ?
• Do you have knowledge in database such as Oracle, SQL server?
• Are you expertise in implement, Manage & Support entire IT Helpdesk ?
• What is your notice period?
• What is your ECTC?
• How much percentage the JD matches with your profile?

Experience:

• total work: 10 years (Preferred)