Talent Corner HR Services Private Limited Looking for Technical Support Executive at Mumbai, Maharashtra Full Time

Position: Technical Support Executive.

Experience: 1-2 years.

Location: Malad West, Mumbai.

Skills Required:

• Good communication skills
• Email Etiquette
• Technical Skills
• Web Ex
• Mos Office
• Domain Information

Job Description:

1. Research and identify solutions to software and hardware issues.

2. Diagnose and troubleshoot technical issues, including account setup and network configuration.

3. Ask customers targeted questions to quickly understand the root of the problem.

4. Track computer system issues through to resolution, within agreed time limits.

5. Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.

6. Properly escalate unresolved issues to appropriate internal teams.

7. Provide prompt and accurate feedback to customers.

8. Refer to internal database or external resources to provide accurate tech solutions.

9. Ensure all issues are properly logged.

10. Prioritize and manage several open issues at one time.

11. Follow up with clients to ensure their IT systems are fully functional after troubleshooting.

12. Prepare accurate and timely reports.

13. Document technical knowledge in the form of notes and manuals.

14. Maintain jovial relationships with clients.

Job Type: Full-time

Salary: ₹300,000.00 – ₹500,000.00 per year

Schedule:

Experience:

• Business Analyst: 1 year (Preferred)

Speak with the employer
+91 9026681393