Talentboon Consulting Looking for Technical Support at Kondapur, Hyderabad, Telangana Full Time

We are the worldwide leader in outsourced omnichannel customer experience management. It connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

Location: Hyderabad (Work from Office)

US Shift (2 Way cab is provided)

Eligibility Criteria: 10+2/Any graduate/Post graduate

Interview mode: Virtual

Please find the job description below: •

Supporting customers contacting for technical assistance with network through LAN, WIFI, Mobile, Televison, Routers and Computers • Diagnose and troubleshoot various complex technical issues, using the available knowledge articles and framework abiding by the clients policies and procedures. • Track unresolved issues through to resolution, within agreed time limits • Properly escalate and follow up unresolved issues to appropriate internal teams. • Ensure all issues are properly logged. Prioritize and manage several open issues at one time. • The ability to think logically. Strong customer focus. • Respond quickly to customer requests/needs to maintain a high level of customer satisfaction.

Maintain individual performance towards client KPI’s.

Roles and Responsibilities •

Role : Technical Support Executive/Technical Support engineer • Resolving the queries of the customers via chat and e-mail • Should know how to handle the customers and resolve there issues • Customer focused • Ability to multi-task and prioritize workload • Ability to adapt to continuously changing procedures and environment • Team player with strong interpersonal skills

Please revert with your interest level along with your updated profile and below details ( Mandatory ).

Total Exp :

Relevant Exp :

Current company :

Reason for change :

Current CTC ( Fixed + Variable ) :

Expected CTC ( Fixed + Variable ) :

Notice Period ( Official ) :

Notice Period ( Negotiable ) :

Available for Interview :

* References are highly appreciated *

Feel free to call me for any doubts or clarifications.

Job Type: Full-time

Salary: ₹100,000.00 – ₹300,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Day range:

Shift:

Ability to commute/relocate:

• Kondapur, Hyderabad – 500032, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

Speak with the employer
+91 8686640001