TalentEdge Recruitment Consultants Hiring For IT Service Desk Analyst” at Vadodara Full Time

We are hiring an IT Service Desk Analyst I for a leading Fortune 500 American Engineering MNC. Position is based at Vadodara, Gujarat. Find below more details about this job opportunity:

Job title: IT Service Desk Analyst

Job location : Vadodara, Gujarat.

Educational qualification:

Any graduate or diploma with relevant work experience

ITIL Foundations certification is preferable but not mandatory

MCP certification would be desirable

Skills required:

NMS tool experience

Ticketing Tools experience

Windows Operating System & MS Office

Excellent communication skills and telephone manner

Excellent organizational skills

Proficiency in English

Work experience:

At least 2 years of previous work experience in IT Service Desk and/or IT Call Center

Should have experience in at least one NMS tool and ticketing tool

Incident Management experience

Strong knowledge of Microsoft-based operating systems with an emphasis on Windows 8.1/10 and Office 2010/2013/2016

Experience with using and troubleshooting Outlook 2010/2013/2016 within a network environment (permissions, calendar sharing, delegation)

About company:

More than 100 years old Fortune 500 American Engineering MNC