TalentEdge Recruitment Consultants™ Looking for Service Desk Analyst at Vadodara Race Course, Gujarat Full Time

We are hiring an “IT Service Desk Analyst ” for a leading Fortune 500 American Engineering MNC. Position is based at Vadodara, Gujarat. Find below more details about this job opportunity:

Job title: IT Service Desk Analyst

Job location : Vadodara, Gujarat.

Educational qualification:

• Any graduate or diploma with relevant work experience
• ITIL Foundations certification is preferable but not mandatory
• MCP certification would be desirable

Skills required:

• NMS tool experience
• Ticketing Tools experience
• Windows Operating System & MS Office
• Excellent communication skills and telephone manner
• Excellent organizational skills
• Proficiency in English

Work experience:

• At least 2 years of previous work experience in IT Service Desk and/or IT Call Center
• Should have experience in at least one NMS tool and ticketing tool
• Incident Management experience
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 8.1/10 and Office 2010/2013/2016
• Experience with using and troubleshooting Outlook 2010/2013/2016 within a network environment (permissions, calendar sharing, delegation)

Job Types: Full-time, Regular / Permanent

Salary: ₹400,000.00 – ₹475,000.00 per year

Benefits:

• Commuter assistance
• Food provided
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

Supplemental pay types:

Ability to commute/relocate:

• Vadodara Race Course – 390007, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 2 years (Required)
• NMS tool: 1 year (Required)
• Ticketing Tools: 1 year (Required)

Language: