Resource Technology Understanding Expectations:
.Net Basics
Angular Basics
Web Application Basics
Mobile application basics
SQL and NOSQL (MongoDB) basics
Cloud Basics (AWS, Azure etc)
Job Description :
As a technical support, you’ll be monitoring, maintaining and resolving tickets raised by our customers that use our Applications. If there are any issues or changes required, such as forgotten passwords, Role change or request for any changes related to their account, you’ll be the first person customers will come to. Tasks can include, contacting customers and help them resolve issues by screen sharing, diagnosing software/Application related issues and report to Level 3 engineers, either over the Phone, WebEx or face to face.
Required skills
Some of our Customers would expect you to be able to explain complex information in simple and in clear terms. Additionally, We are also looking for:
Education:
> Bachelor degree/ Diploma Certificate/ Post Graduate in Business or Computer science.
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