Tangoe US,Inc Looking for Solutions Architect at Bengaluru, Karnataka Full Time

Reports to: Manager, Implementation Solutions

Department: Implementation Solutions, Implementations

Function: Operations

Department Purpose:
The Implementations Department leverages process, governance and a core framework to accelerate our customers speed to value. We drive process efficiencies, improve customer satisfaction and establish the foundation of a customer for life.

Department Focus:
Provide a single point of contact for the Sales Organization, Commercial Desk and the Service Excellence teams to identify and resolve process gaps, drive automation and create efficiencies across our services and platforms.

Department Goals:

• Centralize Sales Support
• Centralize and maintain Process Documentation/Governance
• Process Improvements
• Special Projects/Initiatives
• Skunkworks
• Training and cross organization support

The Role:
The Implementation Solutions Architect will be assigned a select group of clients to build a design solution to jump start client migrations to the Tangoe Platform. Through various design sessions with the client and internal cross-functional departments they will investigate, obtain, and document all data integration specifications and Platform configuration requirements for planning and executing project deliverables. The Implementation Solutions Architect will report to the Manager of Implementation Solutions.

Responsibilities:

• Drive the discovery of requirements and interpret requirements to develop an implementation design.
• Perform a business, process, and technical assessment, understanding a client’s challenges to identify gaps.
• Ensures the Tangoe Platform and design solution will meet customer requirements; while refining configuration requirements with the client as needed.
• Communicates solutions based on business value and benefits.
• Communicates effectively to technical and non-technical functions.
• Provides outstanding communication regarding task completion, risk, and deliverables to the client.
• Keeps management informed of key issues and risks that may impact the Project timeline.
• Provides direct support to the Project Management Team through the approval of design.
• Meet with and/or solicit feedback cross-functionally to improve current and future designs.
• Supports application and implementation issues by taking ownership of questions, researching architectural or application issues and provides appropriate solutions.
• Works with clients to develop best practice approaches to Tangoe Platform implementations.
• Provides support in the creation and improvement of training materials, artifacts, and assessments.
• Communicates changes to the Implementation Methodology as needed.
• Acts in accordance with and demonstrate Tangoe’s values of Integrity, Excellence, Courage and Selflessness.

Qualifications, Education and Skills:

• At least 2 years of Project or Program Management or a similar role.
• At least 2 years of application software implementation and/or or IT consulting experience in solving simple and complex business challenges.
• Experience in applying technology to meet client needs.
• Knowledge of IT Expense Management industry.
• Knowledge of enterprise software usage and implementation.
• Experience working with client business process owners.
• Strong communication skills; ability to articulate the value of design solutions in a clear manner to senior business leaders as well as operational staff.
• Ability to listen, understand and communication client’s needs verbally and in writing.
• Ability to analyze and understand data and the relationships within the data and how it is used by the business.
• Interpersonal and influencing skills, enabling you to engage with peers and successfully collaborate.
• Self-starter with a proven track record of success.
• Optimistic and having a generally positive outlook with a focus on improvement.
• Excellent standard of written and spoken English.
• University level education, preferably in a business-related field or with equivalent experience.