TaskUS Looking for Director, Trust & Safety Solution Architect at Indore, Madhya Pradesh Full Time

It started with one ridiculously good idea – Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that’s something you want to be apart of, apply today!

The TaskUs Content Security Practice works closely with the most innovative platform companies, where our mission is to: “protect our frontline teammates as they make the internet a healthier place for people all over the world”.

So, what does a Project Lead in our Trust & Safety team really do? Think of yourself as a project manager whose mission it is to implement well cohesive programs for our Content Security business from the ground up working with various internal teams like sales, shared-services, marketing teams and operations to execute these projects. In addition to this, you will retain a deep working knowledge of online trust & safety, content moderation, or scaled policy enforcement.

You will build the program responsible for connecting Content Security offerings and services with existing and potential clients. You’ll do this by developing a deep understanding of our customers, our industry and our total addressable market, as well as competitors, trends, and technologies. In addition to curating and sharing these insights across the company, you will leverage this knowledge to manage cross functional projects across teams.

Core Responsibilities

Play a pivotal role in cross-functional projects that require collaboration and partnership with TaskUs service lines , geographical units and technical subject matter experts (SMEs) within Trust & Safety departments.

Creating solution summary and orals decks – Create compelling solution presentations by bringing together best possible combination of core solution, right digital transformation levers (RPA/IPA, Analytics and other innovative functional tech solutions across the Center of Excellences (CoEs) and best of breed partner offerings

Supporting sales & practice leaders in creating customer facing collaterals/capability pitches, secondary research, strategy & industry POVs

Clearly and timely communicate findings, determinations, and recommendations to compliance management and business partners, both at periodic intervals and as needed regarding escalated or high risk compliance issues.

Owns weekly/monthly reports and metrics.

Performs deep dive analysis/research on data/information/literature on areas assigned for building effective client proposals specific to Trust & Safety teams

Works closely with T&S solutions, sales enablement & marketing teams to drive projects to closure.

Ensure all records of document status, outstanding change controls, document reviews, and document approvals are meticulously maintained.

Knows when to ask for help, drives accountability for results.

Requirements:
Definitely someone with at least 3+ years of experience in project management, and at least 1-year of experience in operations and/or account management roles working directly with Client Points-of-Contact. Experience in the BPO sphere with a management degree from a premier business institute, any international project management experience, is a plus!

We’re also looking for someone with excellent written and oral communication skills.

Has both strong problem-solving skills and excellent attention to detail, with a commitment to both accuracy and quality in driving projects at larger scale.

Experience in optimizing processes and increasing efficiency.

Preferably, someone who has a good understanding of project management tools & information systems

Someone interested in how new technologies and businesses are changing the face of work.

About Us

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology-powered by ridiculously smart people.

TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.

TaskUs currently has over 35,000+ employees around the world with offices across the United States, the Philippines, India, Taiwan,Mexico, Greece, Ireland, and Colombia.

TaskUs is an equal opportunity employer.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

TaskUs is an Equal Opportunity Employer