So what does an IT Application Support do? Think of yourself as someone who has an aptitude
working with applications and systems, wherein you will undertake the analysis, diagnosis,
and resolution of these system related problems and act as Level II Support with our
Business Analysts or Dev Teams.
Imagine yourself going to work with one thing on your mind: you have a hands-on approach, a
high energy work ethic and you’re someone who is a team player – after all, teamwork
makes the dream work right? So yes, workloads are balanced among team members through
cross training! You will also help in the development of the process that will assist and support
the training of new Corporate Application team members. Along with this, you will help in the
development of support efficiency and quality assurance, so yes! You’re really involved
every step of the way.
As an IT Applications Support, you will:
issues.
TaskUs as well as our remote users.
corporate application issues and queries.
Applications, such as HCM, FINANCIALS, Recruiting, Payroll.
and communicate the progress in a timely manner.
management principles.
provide support for minor enhancements.
documents in order to assist employees with requests for information, and provide
employee training if required.
Do you have what it takes to become an IT Applications Support?
Requirements:
Even better!).
system configuration and SQL scripting.
written grammar and technical skills.
constantly have to look into system-related issues and products.
Support and IT Service Management. So awareness of ITIL experience on ITIL standards
and best practice within operational environments would be preferred.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
TaskUs is an Equal Opportunity Employer
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