TaskUS Looking for Solutions Architect (Pre-sales) at Gurgaon, Haryana Full Time

It started with one ridiculously good idea – Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that’s something you want to be apart of, apply today!

The IT Solution Architect is an Individual Contributor role who will support the Sales and

Customer Service Team organization in crafting compelling technology solutions for our clients.

She/he will have a have good understanding of all the technical pieces (software and hardware)

that fit in the BPO/Contact Center industry

Some of the responsibilities include (but not limited to)

1) Provide Technical and Consultative assistance to Sales. Get an understanding of technical

specifications on the client architecture

2) Participate in design sessions with clients and pitch compelling technical solutions, including

vendor products from time to time –

3) Assist in completion of Technology sections in RFI/RFP/RFQ as required

4) Partner with finance in providing guidance to build commercials/pricing during PreSales

5) Document and handover technical specifications for Post Sales implementation

6) Review SOWs with legal

7) Drives accountability in cross functional IT teams during solutioning

8) Up to date with Market on cloud practices, technology stack, products and services within the

Contact center industry

Required Skills

1) Bachelor’s Degree or Equivalent with 5+ years’ experience

2) Experience designing IT solutions with clients preferably in the BPO industry, preferably

SaaS based

3) Knowledge of one or more of cloud contact center and associated technologies such as

Amazon Connect, Nice CXOne, Twilio, Talkdesk, Five9 or Zendesk

4) Has built best practices in business process and created repeatable playbook

5) Has led multidisciplinary cross functional teams or projects

7) Can handle multiple campaigns/projects at the same time

8) Can review and write technical documentation including client-facing collaterals

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

TaskUs is an Equal Opportunity Employer