Job Family Descriptor
Oversee and drive back office provisioning of service delivery including onnet feasibility, access networks and customer order provisioning. Drive system and process improvement projects to ensure timely and cost effective provisioning of orders in ILD, NLD and MAN networks. Ensure availability of inventory of network systems and bandwidth in provisioning on networks. Analyze need for capacity augmentation/ optimization to address capacity crunch in networks. Plans, organizes and directs all operations with respect to installation support, network service and major moves. Identify and lead implementation for any new network updates. Responsible for the configuration of telecom infrastructure and/or network components to meet design specifications. Manage and monitor planning and delivery of orders in terms of configuration management. Guide and monitor team to design the network to ensure the customer connectivity in agreed time and supervise hand over to project implementation team. Drive change management initiatives, make change requests and monitor change processes and IT initiatives within to ensure delivering a tested active service layer to the customer on time at optimal costs to the organization and drive continuous improvement. Diagnoses, troubleshoots and resolves problems, and takes corrective action when necessary. Provides technical expertise, business planning and workflow management for ensuring smooth integration of network and system solutions/network improvement. Ensures that all installation functions are performed in a timely fashion to meet specifications.
Broad outline of the Role
Scrutinize orders logged by sales teams for completeness before commencement of delivery, process orders as per guidelines. Provide inputs to supervisor on provisioning issues to be discussed with the Service Assurance teams. Has enough knowledge within Provisioning and Configuration Management to allow them to apply their knowledge efficiently and work productively with broad instruction. Regularly participate in important projects or activities as a full contributing team member, is able to proactively identify important issues or risks, seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes. Operational role which is responsible for delivering results that have direct impact on the achievement of results within Provisioning and Configuration Management. Works under direct supervision. Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback. Actively acquires more complex skills, techniques, operating practices, knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation. Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, problems within their field of specialisation. Education: Engineering Graduate Experience: 0-4 years
Technical Competencies
Experience in Provisioning in Access Network.
Ability to design, apply and remove configurations for layer 3, layer 2 and data & voice services and offerings
Ability to validate the request, analyze the impact and plan for implementation of data & voice products and services
Ability to audit the services in NMS and in database and plan for migrations.
Ability to understand and optimize the process for an agile delivery.
Ability to liaise with stakeholders, operations center, and the planners with on-going projects to clear the dependencies.
Managing escalations within the team and communications to stakeholders
Available for rotational shift (24×7) change request implementation.
Required Skills:
Provisioning workflow, Self-driven, time management, multi-tasking, effective communication, Time Flexible.
Mandatory Knowledge and experience:
Must have experience with Carrier Ethernet, IP Management, voice switching and protocols.
Must have experience in layer 3 VPN, layer 2 products configuration and design.
Must have knowledge in VLAN encapsulation, switching protocols.
Must have experience in Routing and Switching with firm hold on protocols and technologies such as MPLS, L2/L2 VPN, BGP, OSPF, Static Routing, IPV4/IPv6, Throughput Testing etc. Enterprise voice (SIP PRI) provisioning.
Exposure to DWDM and familiarity in OSS and NMS. Be able to understand the task workflow and interpretation of drawings/schematics
Must have experience of IP Access Products such as Huawei ATN 910B/910C, CISCO NCS540.
Must have experience of Access Aggregators such Cisco ASR, Juniper and Huawei.
Familiarity on OSS Helix, Crammer, Clarify, Net cracker. Be able to understand the task workflow and interpretation of drawings/schematics
Certifications: CCNA/CCNP
Desired Skills:
Experience in Juniper routers, Cisco ASR routers, Nokia Routers and SDH equipment
Knowledge on DWDM and OTN systems preferred
Experience in few Legacy Voice devices is an advantage