Tata Communications Limited Hiring For Technical Associate – Service Operations – B2101_1 at India ,  Full Time

Job Family Descriptor

Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise

Broad outline of the Role

Purpose – Broad objective of the role

Operating Network – Key External

Operating Network – Key Internal

Size and Scope of Role – Financial

Size and Scope of Role – No. of direct reports

Size and Scope of Role – Total team

Size and Scope of Role – Other parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Communication Skills