Broad outline of the Role Handle the allocation of orders among teams. Provide guidelines for processing of orders. Handle major escalations. Conduct meetings with service assurance to discuss provisioning issues. Participate in meetings with other cross-functional teams (including engineering, product, configuration teams, field operations) around new solutions and requirements. Conduct weekly review meetings with back end teams. Participate in all team meetings. Provide inputs around automation opportunities.
May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Provisioning and Configuration Management. Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area.
Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures.
May Provide first level of supervisory management to a work team that includes professional roles. May also supervise technical and administrative staff.
Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.
Work-group/team focus.
Education: BE (MBA) Diploma – BE Equivalent
Experience: 4-8 years Purpose – Broad objective of the role
Team handling.
Good with data analytics for governance.
Flexible with shifts and working hours
SPOC responsibilities for managing and controlling the work-flow.
Create and schedule service impact/threatened report from tool in ticketing and scheduling systems
Understand customer provided network solution and analyse
Generate router/switch configuration scripts based on provided network solution
Co-ordinate with partners to turn up network ports on devices
Upgrade transmission from 1G to 10 G/ Fibre to copper etc…
Remotely support field tech to swap/upgrade router or switch in field
Migrating traffic from GRE to VRF
Perform IOS upgrades on Cisco NCS and ASR series routers in network solution
Support field technician remotely to commission new router as per MOPs
Perform remote decommissioning of router/switches (logical decommissioning)
Operating Network – Key External Operating Network – Key Internal Size and Scope of Role – Financial Size and Scope of Role – No. of direct reports Size and Scope of Role – Total team size Size and Scope of Role – Other size parameters Minimum qualification & experience
7 years + of experience in Routing & Switching / Core IP Network Domain in service Provider environment.
Should have very good understanding primarily on Cisco Switches & Routers and possess good understanding of Cisco ASR/XR and NCS series routers and its applications.
Good understanding of GRE, MPLS VPNs and QoS is must
Understanding of migration of circuits at routing and services level is a must
Hands on experience on services migrations on using command line interface on Cisco routers from GRE to MPLS will be added advantage.
Understanding of migration procedures and experience of circuit migration n at IP level will be added advantage.
Good understanding of Planned event procedures, PE ticket generation will be added advantage.
Must have ability to work in provided outage window on production network is must
Must have very good working experience in Configuration / Provisioning / Build of complex IP networks for in Telecom Provider environment with hands on experience in Cisco
Automating network configuration tasks using Python, scripting will be an asset
Other knowledge/skills
IP MPLS, VRF
Fiber backhauls connectivity for IP/MPLS networks (Dark Fiber)
Sound Communication skills and presentation skills
Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills
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