Tata Communications Looking for Manager – IT Solutions at Mumbai, Maharashtra Full Time

Job Family Descriptor Interact with customers of IT to understand customer requirements, Align IT Tools/ Applications and Support Systems for domains- (Portals, Enterprise, Fulfillment and Delivery, Billing), define and help adopt organization wide guidelines in these domains; Develop and execute an architecture roadmap to support the customer requirements through specific details such as gap analysis, enhancements, buy vs. build decisions etc. Based upon business needs, best practices, market trends, drive the requirements analysis and system engineering study with key IT customers (Product, Order Management, Provisioning, Billing, SA teams) and BE team to scope business needs and requirements; Share inputs to perform requirements rationalization and feature validation; Provide inputs on development of User Business Requirements along with the user. Guide the selection of vendors for implementation in case of new projects/major change requirements. Create the HLD definition (solutions approach). Discuss HLD with Delivery and review with users; Share inputs to finalize solution approach. Work on preparing the techno-commercial content of the Statement of Work for strategic projects with Supply Chain team. Develop End-to-End Scenarios (E2E) for User Acceptance Testing (UAT); Guide the solution delivery for strategic projects such as migration through entire SDLC cycle from UBR completion to deployment – (development of high level, low level, detailed design, manage the development process, unit testing, system testing, integration testing, UAT, documentation , training, data model documents etc.); Guide the delivery team on user documentation and drive training and knowledge transfer. Support customer organization through change impacts. Participate in New Product Initiation activity to identify and merge tools capabilities into product releases. Broad outline of the Role Contribute as an individual contributor for deployment of architectural roadmap. Conduct the requirements analysis and system engineering study with key IT customers. Share inputs with supervisor related to rquirements and feature validations. Work independently with user to develop and test End-to-End Scenarios (E2E) during User Acceptance Testing (UAT); Resolve queries.

Able to independently resolve complex projects, issues, challenges encountered.

Operational role, responsible for delivering results that have direct impact on the achievement of results within the job area and may also impact a wider operational area.

Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.May lead/manage small teams for small projects.

Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.

Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation.

Able to identify problems and significantly improve, change or adapt existing methods and techniques.

Education : BTech or Diploma

Experience : 5-10 years with some experience in IT solutions Purpose – Broad objective of the role

Min 6 years of experience in Assurance or Solutions, Design, consulting in Service Provider Network.

Skills

• Good understanding of OSI layer, TCP/IP stack, TCP, UDP operation
• Good working experience of Cisco network products – Switches, Routers & Firewalls.
• Understanding and Working experience on Switching technologies – Spanning Tree protocol, Port-channelling.
• Understanding and Working experience on Layer 3 technologies – IPv4, IPv6, ARP, Routing protocols – EIGRP, OSPF, BGP, ISIS & Multicast
• Hands on Experience in MPLS technologies – Layer 3 MPLS VPN
• Good understanding and working experience on Network Build, Capacity planning & Network Optimization
• Strong oral, written, communication, documentation and presentation skills
• Should have a strong business acumen to understand complex business requirements of different enterprise clients

Operating Network – Key External

Roles and responsibilities

• Responsible for network planning, design and optimization activities
• Take lead role in projects, architecture and support (Technology SME, Tier 3 resource)
• Participate plan, recommend and develop strategies and direction for network infrastructure solutions using current and emerging technologies
• Drive evaluation of new hardware for new features and technology adoption
• Drive timely delivery of network infrastructure projects and operations handover
• Analyze history of network related P1 incidents and do preventive measures
• Lead and manage senior level engineers.

Certifications

Professional or Expert level certifications from Cisco or Juniper is desirable

Operating Network – Key Internal Size and Scope of Role – Financial Size and Scope of Role – No. of direct reports Size and Scope of Role – Total team size Size and Scope of Role – Other size parameters Minimum qualification & experience Other knowledge/skills Key Responsibilities Technical Competencies Knowledge / Skills Communication Skills Analytical Skills