Tata Communications Looking for Technical Support Engineer – Customer Support at Chennai, Tamil Nadu Full Time

Job Family Descriptor Broad outline of the Role Purpose – Broad objective of the role

The role will lead on strategic evaluation and deployment innovation developments for Tata Communications and will report directly into the Head of Innovations Group

Role also needs to understand global technology trends utilized within the communications and digital industries to develop new products and technologies and sustain Tata Communications in a leadership position.

with the objective of:

• Create demonstrations of multiple near-term technologies
• Work with Startups and Tata Communications product groups to create joint technology demonstrators
• Create Lean Startup methodology documentation (inc Business Model Canvas) to support demonstrators and allow onward development
• Co-creation and innovation of demonstration technologies with customers and partners

Operating Network – Key External

Start-ups, CxOs, Consultants etc.

Operating Network – Key Internal

Manager communication across all levels from direct management to senior management and across all functions; Finance, HR, Product, Marketing and Corp Strategy, both internal and external (customers, partners, development groups and entrepreneurs)

Size and Scope of Role – Financial

NA

Size and Scope of Role – No. of direct reports

4 team members, may increase over time

Size and Scope of Role – Total team size

4 team members, may increase over time

Size and Scope of Role – Other size parameters

‘The incumbent will manage a team and be expected to also manage an associated budget up to $1M

Experience leading a successful innovation/R&D function in a listed company

Individual will have a successful track record of scouting, evaluating/creating new business opportunities /concepts that deliver direct benefit to the organization

Individual will ideally have occupied both technical and commercial roles in high-tech companies

The position requires strong leadership and communication skills and the ability to drive the development and successful market launch of new products and technologies that create value for the targeted areas of business. Candidate should have proven track record of successful new product launches.

Proven management track record managing highly motivated high performing teams who work well with aggressive timelines and expected delivery.

Minimum qualification & experience

Preferred technical degree in a relevant discipline or equivalent industry experience.

A minimum of 15 years of work experience in managing groups involved in R&D and Innovation combined with technically orientated commercial activities.

Proven ability of managing P&L and delivering clearly identifiable ROI

Strong management skills with direct hands-on approach

Ability to understand and implement new technologies and complex topics

Experience managing a professional services team (including customer facing skills) with highly technical associates

Background in architecting and designing complex customer solutions in a rapidly evolving technology domain

Other knowledge/skills

Record of working in a strategic advisory capacity to senior developers, IT, and business executives

Ability to work seamlessly with distributed, cross-functional teams to achieve success on behalf of customers

Balance of strategic and tactical skills, with good creative problem solving skills

Comfortable working with highly distributed teams, including interaction with open source communities

Strong communication and cross division/function team leadership skills.

A highly-motivated self-starter who is able to think independently, yet work as a team player.

Ability to travel frequently internationally.

Key Responsibilities

Innovation and Corporate Venturing

Deliver upon the STF Innovation imperative to develop rapid prototyping and proof of concepts throughout the existing product development infrastructure where appropriate

Managing a series of rapid developments encompassing the need to include latest technology trends to provide a leadership position for Tata Communications amongst its peers

Develop a rich set of technology demonstrators to inform the company of new paths to rapid solutions deployment

Enrich internal development pathways by seeding new technology and demonstrators in to BAU methodologies

‘1) Timeliness and responsiveness (stakeholders and manager feedback)

2) No. of prototypes and proof of concepts

New Products Development

Guide the research pipelines of New Product Developments (NPD) in line with Tata corporate strategy and market opportunities ensuring that pipelines align

Evaluate existing technology platforms as well as potential external technologies/ organizations for candidacy to be developed in to demonstrators

Identify and establish partnerships with key internal product teams

Identify and establish partnerships with key external groups, e.g. Research Institutions, industry bodies, development communities.

Deliver upon the STF Innovation imperative to ensure that all Intellectual Property (IP) generated by the activities of the RED team is protected by appropriate means

1) Manager feedback

2) IC-Sat and Stakeholder feedback

2) NPD pipeline and opportunities

Team Development

Regularly review team structure and assess talent requirements; participate in the recruitment and selection process; conduct goal setting and performance review for the team; drive team development, engagement and reward initiatives; coach and mentor team members as required and ensure resolution of any people issues.

Perform all necessary duties to ensure high levels of employee engagement including 1:1’s with all team Managers (weekly) and other staff (monthly); monthly Management, and monthly and bi-annual team meetings

• Team engagement
• % attrition
• Manpower cost and productivity

Technical Competencies Knowledge / Skills Communication skills- Verbal & Written