Tata Consultancy Services Looking for IT Service Management_Chennai at Chennai, Tamil Nadu, India Full Time

Greetings from TCS!!!!!!!

TCS Hiring for IT Service Management

Job Location: Chennai

Experience Range: 5-12Years

Job Description :

Experience in handling Incident, change, problem, service asset and service knowledge management

Undestanding on managing IT infrastructure vedor contracts and coordination

Define and analyze the data associated with ITSM processes as required for SLA/KPI mgmt

Knowledge on vendor/contract processes along with driving SLA/OLA needs.

Negotiate and obtain exception of SLA/KPI due to agreed risks on the infrastructure

Work with change managers to understand the SLM requirements for service defined under the service catalogue

Responsibilities:

Driving the service levels for the provided services

Define the service management process for the future mode of operations based on the agreed operating model

Primary owner of supplier relationships. Escalation point for supplier issues for non technical issues requiring resolution.

Analyze and evaluate supplier bids for product assortment

Need to work cross functionally to ensure both our customer needs and our business objectives are met

Possesses strong leadership skills