Tata Group Hiring For Cisco IPT at India Full Time

Cisco Communication Manager, Unity connection, Contact Center Express, voice gateways, SIP protocol, IM&P and Jabber
Desired Competencies (Technical/Behavioral Competency)
Must-Have..
(Ideally should not be more than 6-8)-Implement, configure, troubleshoot, Cisco Communication Manager, Unity connection
-Must have strong knowledge in IM&P and Jabber
-Strong knowledge in SIP protocol
-Implement, configure, troubleshoot, integrate Contact Center Express
-Implement, configure, troubleshoot Cisco voice gateways
-Configure and troubleshoot Cisco IP, Cisco Jabber and analog phones
-Good communication Skill
-Basic VMware knowledge
Good-to-Have, Contact Center Enterprise, ACME

SNResponsibility of / Expectations from the Role
1Providing 24×7 supports to customer voice environment
2Responsible for Alert Management, Incident Management, Change Management and Problem Management
3Monitoring voice environment, troubleshoot and resolve P1,P2,P3 and P4 incident tickets
4Upgrade Cisco voice servers/applications and voice gateway
5Assisting Users located in USA, coordinating with different vendors