Must-Have:
1. DomainKnoledge – HRMS ERP System, Employee Management , benefits, retirals, leaveattendance processing, talent and appraisal processes knowledge
2. GoodCommunication Skills
3. Good DocumentatonSkills
4. Readyto accept new challenges
Good-to-Have:
1. DomainKnoledge – Payroll ERP System activities
2.Finance and accounting basic knowledge
3. ERPintegration knowledge
4. SystemTesting skills
Responsibilities:
Ensure seamless transition through customer lifecycle working closely with presales, professional services and support teams.
Evaluate customer’s business requirements, needs and objectives and transform same to company processes, solutions and modules being implemented.
Must be able to analyze and solve complex customer issues related to data and processes.
He / She must be updated on HRMS domain and new processes.
He / She will offer execution and product proficiency to their commitments
He/she will follow directions and offer status reports to the manager designated to their project.
The exemplary candidate for this role will be responsible for devising strong customer relationships and strengthen Employee transactions.
Knowledge on Payroll , Finance domains is a certain advantage for the candidate
He / She should be able to travel to client locations for short / long duration if required.
He / She should keep enhancing and updating knowledge on domain processes.
Core elements of this position include duties such as provision of assistance, technical and end user training, as well as proactive handling of customer activities so as to guarantee retention of customers and their satisfaction
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