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Designer
Tata Group Hiring For Solution Designer – Cisco UC at India , Full Time
Job Family Descriptor
Responsible for all configuration and ICM scripting changes on UCCE environment. Manage all the crucial Contact Centre changes through change management. Should keep track of all the changes on the platform and support timely go live and post go live support. Analyses the functionality and constraints of recommended solution/changes across multiple systems/platforms/applications. The team ensures compatibility, interoperability, stability and usability of solution architecture. Also plans and implements processes and systems for effective delivery of complex solution sought by customer. Roles in this function require broad and deep technical knowledge and experience across varying infrastructure requirements, development, design and re-engineering.
