Taylor & Francis Group an Informa Business
Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.
Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential.
To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers
Job Description
Service Desk Analyst I (Delhi)
We are looking to add a Service Desk Analyst I to our Technology team. You will be part of a team of technical support analyst with various skills sets. Providing top notch technical support to our Taylor and Francis colleagues. In this role, you will be working closely with stakeholders and users in order to provide a pleasant user experience and will report to the Head of IT Operations and Development, India. You will be an important member of the team in helping us drive success through digital transformation.
This role is responsible for providing effective day-to-day delivery of First line support services and functions. The Service Desk Analyst role will be expected to resolve issues and requests in accordance with defined Service levels; liaise with staff and support teams to ensure the timely resolution of incidents and requests. It will also be necessary to provide technical advice and expertise in relation to desktop hardware and software, provide quick break fix solutions to customer queries and escalate those to the appropriate expert team within a defined time period ensuring information gathering is complete
KEY RESPONSIBILITIES:
Qualifications
To be successful the ideal candidate will have:
Additional Information
What we offer in return:
24 days annual leave
4 volunteering days annually
Day off for your birthday
Pension contributions
Medical insurance for self and dependents; life cover and personal accident cover for self
Seasonal social and charitable events
Training and development
Blended style and flexi working time
Right tools for remote working
Additional Information:
You must have the right to work and live in India. This role is based at our Delhi office.
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