Tbot Techno Systems is seeking a Desktop Support Engineer to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support and troubleshooting for our clients’ desktops, laptops, and other end-user computing devices. You will work closely with our clients to ensure that their technology needs are met and issues are resolved in a timely manner. As a leading IT solutions and services company, Tbot Techno Systems provides enterprise customers with seamless IT solutions across all platforms. Our diverse range of offerings covers various aspects of IT infrastructure, including server, storage, and networking solutions. We cater to a wide range of industries and have an impressive customer base that includes renowned organizations such as L&T, Tata Group of Companies, Amazon, IBM, Siemens, Wipro, and many others.
Responsibilities
Provide technical support and troubleshoot end-user computing devices
Resolve client issues in a timely and professional manner
Install, configure, and maintain hardware and software on end-user devices
Configure and install printers/scanners/network devices on end-user devices
Set up and configure new user accounts in Active Directory
Provide remote support using remote access tools
Perform software application upgrades
Requirements
Bachelor’s degree in Computer Science or related field
Strong knowledge of Windows 10, Microsoft Office Suite, and Active Directory
Familiarity with remote support tools
Excellent problem-solving skills
Strong communication and interpersonal skills
Ability to learn new technologies quickly
At least 2 years of experience in Desktop Support or related field
Benefits
Private Health Insurance
Training & Development
Performance Bonus
Job Type: Full Time
Job Location: Bangalore
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