As a product support analyst you will provide critical support to our HR Operations & Services teams to meet business requirements. Key responsibilities include:
Works with internal Human Resources customers to analyze HRIS requirements, supports the development and implementation of various HRIS procedures and prepares routine reports.
Provides accurate, consistent and timely responses to routine Reporting, Process and HR Systems inquiries
Provides troubleshooting HRIS support for functional operational issues and discrepancies.
Supports project needs with testing, developing scenarios, assisting testers and completing testing
Support system releases reviews & testing for global HR applications
Audits HR systems to ensure data aligns with company policy and complies with employment data regulations
Provides training, end-user support and assistance to HRIS users.
Project team member for the pre-analysis, selection, testing, and implementation of new projects and enhancements of HR systems.
Supports senior team members with data preparation, management, and analysis.
Performs trend & root cause analysis to incidents & service requests
Assists in identifying system enhancements
Performs configuration changes for standard service requests under supervision from product management.
Willingness to learn new technology and processes
Desired Candidate Profile:
Bachelor degree (or equivalent); advanced degree preferred.
Minimum 1-3 years professional working experience in Human Resources IT required with a solid understanding of the impact of HR systems
1+ Years SuccessFactors Employee Central configuration
SuccessFactors Employee Central certified or in the process of working towards accreditation. (Desired)
Knowledge of Success Factors Onboarding or other modules (desired)
Experience of document generation & management system for employee files (e.g. OpenText or equivalent)
Understanding of system configurations and data flow between systems
Ability to communicate recommendations and solutions to non-technical clients and end users – written & verbal
ITIL Service Management
Proficiency in MS Office, especially Excel
Strong analytical skills
Values: Integrity, Accountability, Teamwork, Innovation
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