Teaaco solution llp Looking for Network Engineer at Ahmedabad, Gujarat Full Time

The Technology Operations Center (TOC) optimizes business outcomes by providing the best, first line of defense, 24 hours a day, 7 days a week, 365 days a year. These outcomes equate to maximized service availability and reliability. TOC is the nerve center comprised of smart people with the right competencies and empowerment to act fast and avert problems before they impact the business. The Technology Operations Center Network Specialist performs technical analysis of issues and outages as they occur across Deloitte’s Core IT Systems. This individual also performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. Responsible for researching and documenting various mitigation strategies and must maintain a current and thorough knowledge of customer technologies and their significance to customer operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. This position may require you to perform basic administration tasks such as network/system troubleshooting and executing various scripts.

Responsibilities

• Lead a team of 5-7 which includes Performance Management, Rewards and Recognition, Coaching and Career Development while driving metrics and KPIs.
• Manage day to day work allocation and Shift Supervision.
• Responsible & Accountable for timely and accurate TOC communications and reports.
• Ensure the team is trained to effectively deliver the Core Service Offerings.
• Responsible for leading special or large-scale collaboration projects by coordinating, overseeing, organizing efforts, and collaborating with various teams.
• Lead efforts to determine probable cause and execute established fail-over options and protocols rapidly and rationally. Briefing situational awareness to Senior Leadership and manage Stakeholder communications. Participate and involve in Stakeholder meetings and contribute towards Root cause analysis.
• Assume Incident Manager responsibilities and ensures critical incidents are addressed with timely response as per defined SLAs
• Streamline, standardize, and improve support processes through automation in collaboration with Continual Service Improvement (CSI)
• Keeping controls on overall SLAs for Alerts, Incidents and responsible for defining a corrective action plan
• Onboarding New Network services to TOC and support during the process; Drive the Creation of Knowledge documents, Technical SOPs
• Working closely with Leadership, Colleagues to ensure the success of daily operations.
• Engage in Post Incident Review activities, refer knowledge base and Known Error Database to aid in root cause analysis and permanent resolution.
• Help in reduction of the major incidents MTTR and increase MTBF
• Should be flexible to work in 24 x 7 operational environments with high uptime requirements.
• Engage in adhoc tasks, collaborative meetings, projects & firm initiatives
• Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact.
• Perform basic systems testing and operational tasks which includes but not limited to Event Correlation and Event Aggregation.
• Highly Motivated, self-starter who has a very strong desire to learn and lead the team.

Required Technical Skills:

• Responsible for proactively monitoring and handling problems related to Routers and switches in Datacenters.
• Ensure that service delivery takes place based on the Service level agreements.
• Ensure that problems and changes are properly documented, support groups notified, and issues resolved to prevent impact to Customer.
• Monitor the network traffic and troubleshoot the networks in case of problems.
• Responsible for monitoring and configuring changes in the network to ensure the best possible application performance for the end-users.
• Monitor & resolve issues of WAN links with MPLS connectivity.
• Troubleshoot circuits with local exchange and long-distance carriers.
• Escalate calls to vendor/principal whenever required.
• Troubleshooting and monitoring the LAN connectivity of the entire Deloitte network.
• Troubleshooting basic network issues on-site and escalating problems to the higher level of support, when required.
• Responsible for maintaining technical and operational documentation and training materials for installation and configuration activities.
• Manage and troubleshoot the complex BGP and OSPF networks.
• Monitoring and troubleshooting of Core OSPF configuration over multiple network types.
• Manage VLANs, Trunks, Ether channels, and implement VTP, STP on the catalyst, and Nexus switches.
• Configuring Catalyst port security and Spanning tree security on 2900, 6500 series Cisco switches.
• Good understanding of wireless management systems such as Cisco CPI, and Wireshark.
• Responsible for managing Deloitte Member Firms network issues like Packet Loss, BGP down, and Latency issues.
• Accountable for Cisco WLC’s and AP’s issues.

Job Type: Full-time

Salary: ₹25,000.00 – ₹35,000.00 per month

Benefits:

Schedule:

Supplemental pay types:

Ability to commute/relocate:

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience: