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We found your resume suitable for L1/L2 Support Engineer – Cisco Network with our client inMumbai. Please go through the belowjobdescription.
Company Profile:
Our client is a firm that specializes in the design, implementation, and support of all Information Technology related systems with a clear focus on business value. Established in 1990, they have grown to support over 4000 organizations in various industries and sectors such as: IT/ITES, financial services, construction, retail defence, and government, charitable and not-for-profit organizations. Optimally leveraged Information Technology can support an organization by increasing revenue, lowering costs and increasing efficiency.
Position Title: L1/L2 Support Engineer – Cisco Network.
Qualifications: Any Graduate, B.E. / B. Tech / Diploma in computer science will be preferred.
Experience: 2+ Years.
Job Location: Goregaon.
Roles & Responsibilities
Provide second level fault and troubleshooting for any deployment-related issues.
Configure, maintain, and troubleshoot Cisco ACI, Nexus, and R&S.
Handle hardware provisioning, installation, and maintenance.
Collaborate with Cisco Customer, TAC, Engineering team, and providers to manage problem resolution.
Document incidents, create and update trouble tickets, and maintain service requests.
Identify known issues, hardware and software problems, and contribute to knowledge base articles.
Assist in improving processes and procedures to enhance quality and productivity.
Escalating unresolved issues or complex problems to higher-level support tiers (e.g. L2 or L3 support) when necessary.
Logging customer interactions and creating support tickets for tracking purposes.
Answering FAQs related to products or services, features, account setup, billing inquiries, or general usage questions.
Providing basic troubleshooting and guidance to customers in resolving their issues
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