ISP Router configuration
Handling client & solving problems with proper solution.
Interact confidently with clients to establish what the problem is and explain the solution.
Preparing and updating ticketing documentation
Understanding of KPI and completion of KRA
Resolving network issues
Requirements and qualifications
B-tech, BCA, BCS/ (CCNA, CCNP Certification – Completion of these courses would be an added advantage)
Understanding of VoIP protocols
Knowledge of networking
Basic knowledge of CRM
IP addressing
Subneting/ Subnet masks
Basic knowledge of networking protocols
NAT and PATK
LAN troubleshooting
Topology
Good communication skills
Quick learner & logical thinking ability
Excellent listening & questioning skills
The ability to work well in a team.
Job Type: Full-time
Salary: ₹15,000.00 – ₹18,000.00 per month
Schedule:
Supplemental pay types:
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