5- 12 years
Role
ITIL Process Operations Consultant
(Skills – ITIL / ITSM/ ISO 20000)
Job Title
Associate Consultant / Sr Business Analyst (ITIL)
Job Description
Tech Mahindra delivers large application maintenance support (AMS) and IT Infrastructure managed services (IMS) to many customers. As part of AMS and IMS delivery, Tech Mahindra will also implement Service Management Office (SMO) which will implement and operate ITIL best practices
We are currently looking for ITIL Process operations consultants. Person in this role should work as process coordinator for Incident/ Problem / Change / Release or similar roles. Along with executing process operations work, this role requires Identification of continual improvement, data analysis, process reengineering, process training to name few
All our managed services engagements are matured with ITIL process. We are constantly looking for enhancement or transformation of our managed services. We expect our process consultants to implement transformational trends such as Service Integration & Management (SIAM), IT Automation, outcome-based services, Agile-Operations (AgileOps), AIOps, Microservice Management, Data Analytics to name few
Knowledge Requirement
Demonstrates knowledge and experience in the following areas
Experience
6 years to 12 Years
Education
BE / MTech / MCA
Certificate (At least one of the listed)
ISO 20000
ITIL V3 – Expert
ITIL V3 – Intermediate (2 papers)
Location
Hyderabad, Bangalore
Number of Opportunities
10
Working Hours
Many roles require working in rotational shifts (24 x 7). This is based on customer requirements. Candidate should be open to work on 24 x 7 shifts
If you have constraints to work in 24 x 7 rotational shifts, please don’t apply for the job
Special Remarks
Candidates who are in Hyderabad and Bangalore only can apply to this job. Those who are in other location need not apply
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