we are looking for Knowledge Manager for Chennai /Bangalore location.
The individual should focus on ensuring successful execution of Knowledge management lifecycle and meeting business relevant KPIs / targets.
• Requirements: 6-10 years of Knowledge Management experience
• Experience supporting implementation of Knowledge Management for a large IT organization including organizational culture change management
• Create and update process, procedure or product documentation, maintaining documentation standards, styles and guidelines, manage the online documentation process for multiple audiences, including field members
• Identify processes that require documentation in order to support regulatory, training, or employee performance needs
• Communicate and guide the team on implementation of key processes through different forums
• Facilitate seamless exchange of information across operational processes
• Promoting knowledge sharing through the organization’s operational business processes and systems by, among others, strengthening links between knowledge sharing and the information systems, and improving integration among information systems in the organization, to facilitate seamless exchange of information across systems
• Conduct regular audit of tickets to ensure that process is followed and KB is used before resolving/escalating the tickets.
• Publish a balanced scorecard to show the effectiveness of the usage of KB.
• Facilitate resolution of Knowledge Mgmt feedback
• Handle high-level, executive Knowledge Management escalations end to end
• Manage knowledge management strategy and system to include development, maintenance, implementation and oversight of information used by the team.
• Must have good knowledge of ITIL process.
• Create an awareness of the behaviors and culture needed to promote KM
• Motivate sharing of knowledge through Rewards & Recognition programs
• Experience with key knowledge management concepts, tools and techniques
• Leveraged emerging KM technologies to create the tangible business impact
• Strong content and change management expertise
• Strong understanding and usage of MS Office Suite (especially PowerPoint, Excel, SharePoint, and/or WordPress)
• Good to have experience/familiarity in IT Services domain, Application and SI services, Engineering Services, Products, Platforms, IP services,
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