About the Job
To Provide production support, resolving HR/IT Systems problems, unexpected results, or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.
Responsibilities
Overall 5-7 years’ experience with relevant IT experience
The person must have 5-7 years of experience in supporting HR systems and integrations (SAP, PeopleSoft, Oracle Fusion, GEOS etc)
The person will be responsible for all aspects of Incident Management and support for HR-IT operations utilizing best practice processes to include Incident Management, Service Request, Problem Management, Knowledge Management.
They are responsible for continuous improvement of services provided, ensuring appropriate coverage is in place, daily reporting, broad program awareness of trends, efficient escalation to tiers 2 and 3, and meeting customer’s SLA’s.
Flexible on Work time zone.
Helps maintain data integrity in HR systems by running queries and analyzing data.
Quality conscious for all the deliverables assigned
Meet or exceed service level agreements when making system updates, mass uploads, security changes, or troubleshooting interfaces.
Assist key stakeholders with data analysis, data validations, and data extracts
Good knowledge of Microsoft Office applications including Word, Excel, Access, PowerPoint, etc.
Provides production support, including researching and resolving HR Systems problems, unexpected results, or process flaws; performing scheduled activities; recommending solutions or alternate methods to meet requirements.
Performs workforce analytics, develops reports and/or dashboards and provides recommendations to support ongoing business needs.
Helps maintain data integrity in HR systems by running queries and analyzing data.
Able to create documentation and SOP’s from learning logs.
About You
We’d love to hear from you if your profile meets the following essential requirements:
Graduate or Postgraduate with overall 5-6 years’ experience in IT.
Have 5-6 years of experience in supporting HR systems and integrations (SAP, PeopleSoft, Oracle Fusion, Oracle Core HR, GEOS will be an added advantage.)
Internal applications are treated with priority by our Recruiting Team against external applications. We also consider providing timely and direct feedback to internal applicants a must have. And once receiving your application, Recruiting Team will screen and match your skills, experience, and potential team fit against the role requirements.
We ask for your patience as the team completes the volume of applications with reasonable timeframe. You can check your application progress directly in PeopleConnect Recruiting.
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